Our proposal

1.) Waiting buddy

Hologram (3 dimensional)
-Interact with customers
-Able to select topics to talk
Restaurant Menu, Music, Fashion, Gossip…
-Entertain
Dance, Magic…
-Bring people together
No more waiting alone

2.) Easy Dine (Something extra)

-Normal phones
Through Smses
-Smart phones
Mobile application
Allow customers to choose to stay in line or out
Convenient & more flexible
Able to make full use of their time
Shop in the mall while waiting

The most common emotions that we’ve gathered from customers in the queue are impatience, loneliness, insecurity and frustration. After evaluation, we realize the importance of a waiter being physically there for crowd control has the ability to give hope and increase patience levels for customers as the waiter’s appearance symbolized a chance that the queue will be shortening.

However, we still see the importance of conserving manual labour from taking orders. We still wish to implement the need to save time as the customers in the queue takes their time to order the food while waiters served the customers in the restaurant itself to enhance efficiency.

Therefore, we came up with a Hologram Waiting Companion! It is a virtual, screen-projected image that resembles real-life human. This hologram serves to provide menus to waiting customers who wish to order, as well as keep them entertained. Several functions designed into this hologram are: ability to detect when customers are impatient and have the thought of quitting the queue, ability to converse, sing and entertain customers (especially customers who are alone) and making waiting time more fun and easy to pass. We believe that our hologram can serve to be the “waiter” as well as the “friend” that will both provide a better reason for customers to stay in the queue, increase patience, provide hope with its physical presence, yet at the same time, saving space unlike the previous conveyor belt and saving manual labour from the restaurant itself.

An add-on feature which we designed is a Mobile Application known as Easy Dine. This application serves to help customers locate a restaurant near them using a satellite mapping system, categories each restaurant into closed for the day / available to dine / popular choice sections, as well as sorting restaurants into map view or into a list with contact information.